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We Are Hiring:

Customer Service Team Leader

We are looking for a qualified Customer Service Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

The Team Leader will be the contact point for all team members, so communication skills should be excellent. The TL should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, the Team Leader should lead by setting a good example and engage the team to achieve goals.

Job Responsibilities:

Requirements:

We Are Hiring:

System Administrator

We are looking for a responsible System Administrator to organize our company’s main system in Operations. This role will be essential in building an effective workflow system for every service channel that will need to be created (Phone Queue, Chat Queue, Email Queue and Social Media Queue) to support a business client’s customer service needs. The System Admin will be reporting directly to the Operations Manager.

The System Admin should be highly organized and able to multitask with ease. Our ideal candidate should have experience on designing or maintaining a workflow system in a Contact Center environment. The System Admin should also be analytical and ‘tech savvy’ to be able to identify and troubleshoot issues within the main system. The System Admin should also have good communication and presentation skills (verbal and written) to be able to discuss and explain the workflow process created.

Ultimately, a successful System Administrator should be able to ensure our workflow procedures run smoothly.

Job Responsibilities:

Requirements:

We Are Hiring:

Customer Service Representatives

We are hiring Customer Service Representatives who will support customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. 

The Customer Service Representative will handle inbound transactions – calls, chats, social media and email.

The Customer Service Representative will support multiple companies at the same time.

Job Responsibilities:

Customer Service Representative Qualifications / Skills:

Education and Experience Requirements:

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