Cliprabbit
Division Head
Full-time / Remote
Qualifications
- Minimum of 3-5 years of demonstrated expertise as an Operations Manager.
- Proficiency in online project management and recruitment with a proven track record of successful implementations.
- Comprehensive knowledge of digital marketing strategies and their application in achieving business objectives.
- Exceptional leadership skills to efficiently coordinate and guide operational staff.
- History of effectively executing projects and managing campaigns to drive positive outcomes.
Client Management Responsibilities
- Conducting client-onboarding/off boarding process, going on a deep dive with what the client needs and aligning it with a great solution from REA, to take notes and ensure any necessary follow-up is completed
- Writing and sending thoughtful emails/notes to clients and others connected (client staff/OM)
- Handling certain client problems with grace and understanding. You’re the go-to customer service human in the company and will work individually with clients as needed and as they have questions
- Client success management with focus on customer delight and client retention
Team Management Responsibilities
- Searching, vetting, hiring, onboarding, monitoring and off boarding customer support agents and junior salespeople
- Enforcing values and high standards within the team
- Ensuring admin updates, client concerns are communicated to the team
Operations Management Responsibilities
- Implementing operational business systems and managing processes
- Organizing, leading, and delegating and ensuring the execution of all tasks
- Creating and implementing division policies and SOPs and subsequently following up with team members to ensure they are understood and being followed
- Working closely with the CEO/COO to see the vision and direction for the division and creating and executing the necessary processes to move the company forward
- Creating spreadsheets and implementing new systems / tech as needed to support the operations of the division and team.
- Managing the Profit and Loss statement of the division
Project Management Responsibilities
- Helping to create team meeting processes and then leading team meetings
- Managing projects in client’s own project management software to stay on top of deadlines and ensure projects are completed on time
- Communicating with clients regarding the status of their projects and fielding any client questions
- Stepping into project processes and suggesting improvements as necessary to streamline processes
- Planning projects while taking other moving parts into consideration and scheduling tasks accordingly
- Creating and managing projects and properly delegating them to team members
- Proactively delegating tasks and follow up to ensure they are being completed
- Keeping track of project timelines and checking in with tasks and team to make sure everything stays on track
- Following up if tasks are not being completed to find out if additional support is needed
Others
- Finance and P&L monitoring (including minimizing expenses)
- Implementing new practices from the management (such as rolling out surveys or creating new processes) to better the client experience
- Understanding the vision of the CEO/COO and creating ideas to help add to those visions
- Email and calendar management
- Reviewing and signing contracts and monitoring invoices of clients
- EOD reports every day for the first 90 days
