Client Success Manager

Overview

The Customer Success Manager’s role is to develop, manage, and maintain the Scalewind’s relationships with its clients.

Exceptional verbal and written communication skills
Adaptability and strong problem-solving skills
Excellent active listening, negotiation, and presentation skills
Excellent time and project management skills
Natural relationship builder with integrity, reliability, and maturity
Proven ability to handle multiple account management projects at a time, while maintaining sharp attention to detail
Deep digital understanding
Keen attention to detail and adherence to deadlines
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Fast and stable internet connection

Serve as the point of contact for all client account management matters
Build and maintain strong, long-lasting relationships with clients based on trust and respect
Assist with challenging client requests or issue escalations as needed
Identify opportunities to grow business with existing clients
Prepare reports on account status
Ensure the timely and successful delivery of our projects according to client needs and objectives
Set clear expectations to the client of the company’s processes and turnaround times
Deliver correct and complete project files to the clients
Collect information and files for the design and video projects
Service multiple clients concurrently, often meeting deadlines