Scalewind
Community Manager / Virtual Assistant (Generalist + Social Media)
Full-time / Remote
Introduction
You love turning a quiet Facebook Group into a buzzing hang-out and can switch from friendly DM replies to data dashboards without missing a beat. Recent LinkedIn postings show today’s Community Managers must blend customer care, analytics, and AI-assisted content repurposing to keep audiences loyal and conversations authentic.
Team Mission
The Growth & Community team exists to turn every social touchpoint into a brand-building moment. By pairing human empathy with smart process design, we grow engaged communities that drive referrals, insights, and sustainable revenue.
Key Responsibilities
- Re-activate & schedule social channels (Facebook, Instagram, LinkedIn, X) using Sprout Social, Meta Business Suite, or similar.
- Moderate our flagship Facebook Group —approve posts, enforce guidelines, and spark “Western-eloquent” discussions within four hours.
- Monitor & triage comments/DMs daily, resolving 95 % in-channel and escalating edge cases.
- Repurpose content—clip webinars, build carousels, or craft email snippets from long-form assets.
- Execute SOPs flawlessly (e.g., UTM tagging, “no-index” thin pages, spreadsheet clean-ups).
- Track community health metrics (sentiment, response time, member growth) and share quick-win insights.
- Maintain an organized asset library in Google Drive or Notion.
- Provide weekend/holiday social cover on a shared rotation (≈ 1 weekend/month).
Must-Have Skills
- Native-level written English—concise, friendly, inclusive.
- 2 + yrs social media management with scheduling tools & Canva basics.
- Facebook Group moderation experience with clear etiquette enforcement.
- Proven SOP adherence and documentation discipline.
- Working knowledge of on-page SEO signals (tags, status codes, no-index).
- Self-management in a fully remote environment—prioritization, async updates, deadline ownership.
Nice-to-Haves
- Generative-AI fluency for copy drafting and content ideation.
- Light video/graphic editing (CapCut, Adobe Express).
- Entry-level analytics/reporting (Looker Studio, Sprout Social sentiment dashboards).
- Experience juggling multiple brands or creator accounts.
Compensation & Benefits
- Competitive pay pegged to top-quartile PH remote rates, reviewed annually.
- Flexible hours with a 4-hour GMT-5 overlap for stand-ups.
- HMO plus mental-health stipend after 90 days.
- Annual learning fund for courses/certifications.
- Performance bonus tied to community growth & SLA metrics.
Scalewind Culture
Curiosity beats seniority here. We iterate quickly, celebrate wins, and share lessons learned. Expect async comms, transparent KPIs, and a feedback-rich environment. Automation handles the repetitive stuff so you can focus on meaningful conversations.
About Scalewind
Scalewind pairs world-class Filipino talent with process excellence to help startups and scale-ups move faster. From growth marketing to customer success, we provide the back-office horsepower so founders can focus on vision.
Ready to Apply?
Click “Apply” even if you don’t tick every box. Skills grow non-linearly, and diverse perspectives make our community stronger.
Accessibility
Scalewind is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need reasonable accommodation during the recruitment process, email talent@scalewind.com.
